Privacy policy
Privacy Policy
Last updated: April 30, 2026
This Privacy Policy describes how Genco Home Improvement (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gencostores.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, and security questions.
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Shopping information including the items you view, put in your cart, or add to your wishlist.
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Customer support information including the information you choose to include in communications with us.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This includes device information, browser type, IP address, and details regarding how you interact with our Site.
Information We Obtain from Third Parties
We may obtain information about you from:
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Shopify, who supports our Site and Services.
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Payment processors, who collect payment information to process transactions and fulfill orders.
How We Use Your Personal Information
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Providing Products and Services: To process payments, fulfill orders, manage your account, and facilitate shipping and returns.
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Marketing and Advertising: To send promotional communications and tailor advertisements on our Site and other platforms.
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Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.
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Communication: To provide customer support and maintain our business relationship with you.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
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Vendors and service providers (e.g., IT management, payment processing, data analytics, and shipping).
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Business and marketing partners like Shopify.
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Legal compliance to respond to subpoenas or to protect our rights and the safety of our users.
Security and Retention
While we implement security measures, please be aware that no system is impenetrable. We retain your personal information only as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on your location, you may have the right to access, delete, correct, or port your personal information. You may also withdraw consent for data processing at any time. To exercise these rights, please contact us using the details below.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@gencostores.com or by mail using the details provided below:
Genco Home Improvement
24 Mustafa Riad Street, Nasr City, Cairo, Egypt